宝春

各位同学们，为了督促帮助大家持续提升英语能力，培君老师们特意给大家准备了托福每日一包。每天覆盖听说读写内容，坚持完成两周以上，就能见到自己的英语能力不断上涨哟。

1. 听写包 答案：

Great example! So in this case that hotel chain might consider itself the beneficiary of the so-called service recovery paradox.

Um, the paradox basically implies that customers who experience a service failure,
well, they could potentially be made more loyal than customers who were satisfied in the first place if an equitable recovery occurred after the failure. Yes, Ben?
Wait a minute. If a good service recovery creates more loyalty than, um, if things went smoothly from the get-go,
why don’t companies like make mistakes on purpose so...?
So you could implement a recovery plan that leave your customers delighted as opposed to merely satisfied?
Look, it’s always better to do things right the first time ‘cause how how can you know that the paradox will hold true in every situation?
Plus, it’s hard to predict if a good service recovery will overcome the negative effect of a service failure,
and what about all those failures that never come to your attention?
非常棒的例子！所以在这个案例中，这个连锁旅馆也许把它自己看做了所谓的服务补救反论的受益方。
这个反论主要是指体验了服务失败的顾客......
如果在失败发生后接受到了公正的补救的话，他们可能会比那些一开始就很满意的顾客更加忠诚。怎么了，Ben？
等一下，如果一个好的服务补救比事情从一开始就顺利进行更能带来忠诚度，
那企业为什么不故意犯一些错误，这样......？
这样你就能实施一个补救方案让你的顾客更加高兴，而不只是满意而已？
听我说，第一次就把事情做对永远更好，因为你怎么知道这个反论在每种状况下都是正确的？
另外，要预测出一个好的服务补救是否会消除服务失败带来的负面效应很难，
而且那些你从没注意到的失败怎么办？

2.阅读包答案：

他的职责与法官相似，即他必须承担这样的责任：用尽可能明了的方式来展示自己做出最后决定的播推理过程。

3.写作包答案：

Facial makeup refers to the colorful painting on the face of the actors in Peking Opera, which is a traditional Chinese opera. It has certain format in terms of color,design and type. Red，yellow，white，black，purple，green and silver are the main colors used for facial makeup to represent different characters. The facial designs for the roles are made by painting, powdering and coloring in the basic forms of Zheng Lzan(keeping the basic face pattern)，San Kuai Wa Lian(three-section face) and Sui Lian(fragmentary face).These types are widely used to represent generals,officials，heroes, gods and ghosts. The Chou (clown) actors can be recognized by the patch of white in various shapes painted around the eyes and nose. Sometimes these patches are outlined in black, often called Xiao Hua Lian(partly painted face).