宝春

各位同学们，为了督促帮助大家持续提升英语能力，培君老师们特意给大家准备了托福每日一包。每天覆盖听说读写内容，坚持完成两周以上，就能见到自己的英语能力不断上涨哟。

1.听写包 答案：

Because statistically about 50% of the customers don’t complain about service failures, at least not to the service provider.

But negative word of mouth, now that’s got worse implications for your business.
Also, you’d have to pay your employees to execute the service a second time.
Typically, a service recovery is gonna involve some kind of compensation, right?
So it’s gonna cost your company some money that your are going have to account for in your budget.
I’ve actually been researching some of these issues myself
because what we need is a deeper understanding of customers’ thought processes and their reactions to service recoveries.
How do consumers form expectations? How do they react to different service recovery tactics?
Can we predict how any given customer will react to a given service failure?
People’s expectations, their priorities vary.
Like, uh, if I am in a hurry, and the French fries I ordered at a fast food restaurant aren’t piping hot, I might not complain ‘cause I got them fast.
But if I am not in a hurry, I might return the fries even if I had to wait for a fresh batch.
因为就统计到的情况而言，大约50%的顾客不会对服务失败进行投诉，至少不会对服务提供者投诉。
但是坏口碑对你的生意影响更坏。
还有，你得付钱让你的员工进行第二次服务。
通常服务补救会包括某种补偿，对吧？
所以这会让你的公司损失一些钱，而你必须得在你的预算中为这笔费用负责。
事实上，我本人调查了这些问题中的一些，
因为我们需要对顾客的思维过程和他们对服务补救的反应有更深层次的理解。
顾客是如何形成期待的？他们对不同的服务补救策略作何反应？
我们能预计任何特定的顾客对特定的服务失败的反应吗？
人们的期待，他们优先考虑的事各不相同。
比如说，假如我很赶时间，那如果我在一家快餐店点的薯条不是很热我可能也不会不满，因为我很快拿到了它们。
但是如果我不赶时间，即使我在下一批薯条新鲜出锅之前要等一会儿，我也会把薯条退回去

2.阅读包答案：

我将其定义为这样一个人：他选择用苏格拉底的方式思考道德问题，并以此作为生命中的主要职责和乐趣。

3.写作包答案：

Jingdezhen，located in the northeast of Jiangxi Province，is famous for porcelain and is honored as “home of porcelain for thousands of years” in China. Among different types of porcelain produced in Jingdezhen，blue and white porcelain is the most renowned. Blue and white porcelain reached its peak in the Qing Dynasty.Blue and white porcelain from Jingdezhen ranked first for its fine production. After new China was founded, People's Porcelain Factory was set up in Jingdezhen to produce blue and white porcelain specially. Blue and white porcelain from Jingdezhen is elegantly shaped，rich in color and delicately decorated. It is one of the four famous traditional types of porcelain in Jingdezhen, and enjoys the reputation of “ever-green blue and white porcelain”.Blue and white porcelain has been sold to countries all over the world and is liked by people around the world.