宝春

各位同学们，为了督促帮助大家持续提升英语能力，培君老师们特意给大家准备了托福每日一包。每天覆盖听说读写内容，坚持完成两周以上，就能见到自己的英语能力不断上涨哟。

1.托福中级听写包答案：

Because statistically about 50% of the customers don’t complain about service failures, at least not to the service provider.

因为就统计到的情况而言，大约50%的顾客不会对服务失败进行投诉，至少不会对服务提供者投诉。
But negative word of mouth, now that’s got worse implications for your business.
但是坏口碑对你的生意影响更坏。
Also, you’d have to pay your employees to execute the service a second time.
还有，你得付钱让你的员工进行第二次服务。
Typically, a service recovery is gonna involve some kind of compensation, right?
通常服务补救会包括某种补偿，对吧？
So it’s gonna cost your company some money that your are going have to account for in your budget.
所以这会让你的公司损失一些钱，而你必须得在你的预算中为这笔费用负责。
I’ve actually been researching some of these issues myself
事实上，我本人调查了这些问题中的一些，
because what we need is a deeper understanding of customers’ thought processes and their reactions to service recoveries.
因为我们需要对顾客的思维过程和他们对服务补救的反应有更深层次的理解。
How do consumers form expectations? How do they react to different service recovery tactics?
顾客是如何形成期待的？他们对不同的服务补救策略作何反应？
Can we predict how any given customer will react to a given service failure?
我们能预计任何特定的顾客对特定的服务失败的反应吗？
People’s expectations, their priorities vary.
人们的期待，他们优先考虑的事各不相同。
Like, uh, if I am in a hurry, and the French fries I ordered at a fast food restaurant aren’t piping hot, I might not complain ‘cause I got them fast.
比如说，假如我很赶时间，那如果我在一家快餐店点的薯条不是很热我可能也不会不满，因为我很快拿到了它们。
But if I am not in a hurry, I might return the fries even if I had to wait for a fresh batch.
但是如果我不赶时间，即使我在下一批薯条新鲜出锅之前要等一会儿，我也会把薯条退回去。










2.阅读包答案：

我的生活极其不如意，上学、追求进步并想做得更好成为我摆脱现实困境的途径。




3.写作包答案：
中译英1：
Why would people rather suffer the bitterness of life than study hard.



中译英2：

Four great inventions of China include the compass,gun powder,the paper-making technique and the printing technique.They are one of the marks that China occupies an important position in the history of human civilization.The first compass was invented during the Warring States Period.It was a simple device employing natural magnets to identify directions.Gunpowder was invented in Sui and Tang Dynasties and was mainly used in military areas.The paper-making technique was developed by Cai Lun in the Eastern Han Dynasty,making paper a commonly used writing material.The Printing technique,also called movable type printing,promoted the spread of culture significantly.The four great inventions of China made tremendous contribution to the development of the world's economy and the progress of the culture of mankind.